{"id":5379,"date":"2019-10-20T14:03:05","date_gmt":"2019-10-20T14:03:05","guid":{"rendered":"https:\/\/www.redes-wireless.pt\/?p=5379"},"modified":"2026-08-20T15:39:28","modified_gmt":"2026-08-20T15:39:28","slug":"support-informatique-entreprises-2","status":"publish","type":"post","link":"https:\/\/www.redes-wireless.pt\/fr\/it-unlimited-servicos-informatica\/apoio-informatico-empresas\/","title":{"rendered":"Ares Capital : assistance informatique permanente IT Unlimited"},"content":{"rendered":"<p><!-- dr-visual --><\/p>\n<p class=\"dr-meta\"><span>5 min de lecture<\/span><span>DataRoad<\/span><\/p>\n<div class=\"dr-toc\">\n<p class=\"dr-t\">Dans cet article<\/p>\n<ol>\n<li><a href=\"#s-dataroad-eleita-para-garantir-o-servico-mensal-it-\">DataRoad \u00e9lue pour garantir le service mensuel informatique \u201cIllimit\u00e9\u201d \u00e0 Ares...<\/a><\/li>\n<li><a href=\"#s-um-servico-de-it-mensal-pensado-para-zero-preocupa\">Un service informatique mensuel con\u00e7u pour z\u00e9ro souci\u201c<\/a><\/li>\n<li><a href=\"#s-ambito-do-suporte-dataroad-a-ares-capital\">Champ d'application du support DataRoad pour Ares Capital<\/a><\/li>\n<li><a href=\"#s-o-que-a-ares-capital-representa-no-mercado\">Ce que repr\u00e9sente Ares Capital sur le march\u00e9<\/a><\/li>\n<li><a href=\"#s-porque-o-it-unlimited-faz-sentido-para-empresas-ex\">Pourquoi l'IT Unlimited a du sens pour les entreprises exigeantes<\/a><\/li>\n<li><a href=\"#s-dataroad-know-how-experiencia-e-certificacoes\">DataRoad : savoir-faire, exp\u00e9rience et certifications<\/a><\/li>\n<li><a href=\"#s-beneficios-praticos-para-a-operacao-o-que-muda-no-\">Avantages pratiques pour l'exploitation (ce qui change au jour le jour)<\/a><\/li>\n<li><a href=\"#s-faq-perguntas-frequentes\">FAQ \u2014 Foire aux questions<\/a><\/li>\n<li><a href=\"#s-quer-zero-preocupacoes-com-informatica-fale-connos\">Vous voulez \u201c z\u00e9ro soucis \u201d d\u2019informatique ? Parlez-nous<\/a><\/li>\n<\/ol>\n<\/div>\n<div class=\"dr-ficha\">\n<p class=\"dr-t\">Fiche du projet<\/p>\n<dl>\n<dt>Cliente<\/dt>\n<dd>Ares Capital<\/dd>\n<dt>Secteur<\/dt>\n<dd>Entreprises et bureaux<\/dd>\n<dt>Intervention<\/dt>\n<dd>R\u00e9seau sans fil d'entreprise \u00b7 Pare-feu et s\u00e9curit\u00e9 \u00b7 Serveurs et infrastructure \u00b7 Support IT Unlimited<\/dd>\n<dt>Oui<\/dt>\n<dd>2019<\/dd>\n<\/dl>\n<\/div>\n<style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style>\n<div>\n<h2 id=\"s-dataroad-eleita-para-garantir-o-servico-mensal-it-\">DataRoad \u00e9lue pour garantir le service mensuel informatique \u201c Unlimited \u201d \u00e0 Ares Capital<\/h2>\n<p>A <strong>DataRoad<\/strong> elle a \u00e9t\u00e9 \u00e9lue pour assurer le service mensuel de support et d'assistance informatique <strong>Informatique \u201c Illimit\u00e9 \u201d<\/strong> \u00e0 <strong>Ares Capital<\/strong>, dans le cadre d'un <strong>contrat annuel d'assistance informatique<\/strong>. Cet accord renforce l'engagement de DataRoad \u00e0 garantir la <strong>continuit\u00e9 op\u00e9rationnelle<\/strong>, un <strong>stabilit\u00e9<\/strong> et ou <strong>bon fonctionnement<\/strong> des syst\u00e8mes d'information de leurs clients \u2014 avec un mod\u00e8le de support con\u00e7u pour les entreprises qui exigent <strong>r\u00e9ponse rapide, pr\u00e9visibilit\u00e9 et z\u00e9ro interruption<\/strong>.<\/p>\n<p>Avec <strong>IT Unlimited<\/strong>, Ares Capital a b\u00e9n\u00e9fici\u00e9 d'une op\u00e9ration informatique suivie en continu, combinant <strong>surveillance proactive<\/strong>, <strong>support \u00e0 distance<\/strong>, <strong>alarmisme<\/strong>, e <strong>signalement<\/strong> r\u00e9gulier, assur\u00e9s par une \u00e9quipe sp\u00e9cialis\u00e9e.<\/p>\n<hr \/>\n<h2 id=\"s-um-servico-de-it-mensal-pensado-para-zero-preocupa\">Un service informatique mensuel con\u00e7u pour z\u00e9ro souci\u201c<\/h2>\n<p>Aujourd'hui, l'informatique a cess\u00e9 d'\u00eatre seulement un \u201c support \u201d : c'est un pilier de l'entreprise. Une panne de connectivit\u00e9, l'indisponibilit\u00e9 d'un serveur ou une instabilit\u00e9 du Wi-Fi peut se traduire par <strong>perte de productivit\u00e9<\/strong>, des retards op\u00e9rationnels et des risques de s\u00e9curit\u00e9.<\/p>\n<p>C'est pourquoi le mod\u00e8le <strong>IT Unlimited<\/strong> de DataRoad a \u00e9t\u00e9 con\u00e7u pour r\u00e9pondre \u00e0 deux besoins essentiels des entreprises :<\/p>\n<ol>\n<li><strong>Maintenir tout en marche sans arr\u00eats<\/strong> (disponibilit\u00e9 et performance)<\/li>\n<li><strong>Garantir la pr\u00e9visibilit\u00e9 des co\u00fbts<\/strong> avec un suivi r\u00e9gulier et des processus professionnels<\/li>\n<\/ol>\n<p>Ce mod\u00e8le de suivi mensuel met l'accent sur la pr\u00e9vention, avec une intervention rapide si n\u00e9cessaire et une visibilit\u00e9 constante sur l'\u00e9tat des syst\u00e8mes.<\/p>\n<hr \/>\n<h2 id=\"s-ambito-do-suporte-dataroad-a-ares-capital\">Champ d'application du support DataRoad pour Ares Capital<\/h2>\n<p>Dans le cadre du contrat d'assistance mensuelle, DataRoad fournira <strong>support informatique et assistance permanente<\/strong> aux zones critiques pour l'op\u00e9ration quotidienne, comprenant :<\/p>\n<ul>\n<li><strong>Postes de travail et utilisateurs<\/strong> (support continu et r\u00e9solution des incidents)<\/li>\n<li><strong>R\u00e9seau sans fil (Wi-Fi) et connectivit\u00e9<\/strong> (stabilit\u00e9, couverture et performance)<\/li>\n<li><strong>Impression et p\u00e9riph\u00e9riques<\/strong> (support \u00e0 l'exploitation et continuit\u00e9)<\/li>\n<li><strong>Serveurs et services centraux<\/strong> (surveillance, disponibilit\u00e9 et maintenance)<\/li>\n<li><strong>Internet et appels<\/strong> (suivi de la connectivit\u00e9 et r\u00e9solution rapide)<\/li>\n<\/ul>\n<p>Ce service comprend \u00e9galement, <strong>surveillance<\/strong>, <strong>support \u00e0 distance<\/strong>, <strong>alarmisme<\/strong> e <strong>signalement<\/strong>, garantissant une gestion proactive et bas\u00e9e sur des indicateurs \u2014 au lieu d'une approche r\u00e9active de \u201c\u202fpompier de service\u202f\u201d.<\/p>\n<blockquote><p><strong>DataRoad remercie Ares Capital<\/strong> la confiance et la pr\u00e9f\u00e9rence pour nos services de <strong>conseil en informatique<\/strong>, <strong>assistance informatique<\/strong> e <strong>gestion et maintenance de r\u00e9seaux informatiques<\/strong>.<\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<hr \/>\n<h2 id=\"s-o-que-a-ares-capital-representa-no-mercado\">Ce que repr\u00e9sente Ares Capital sur le march\u00e9<\/h2>\n<p>A <strong>Ares Capital<\/strong> elle est reconnue pour ses investissements et son recouvrement d'actifs au Portugal, y compris l'acquisition du <strong>Centre Commercial d'\u00c9vora<\/strong> (plus tard \u00c9vora Plaza), avec la reprise de la construction et l'intention d'achever le projet apr\u00e8s l'acquisition aupr\u00e8s de Novo Banco.<br \/>\nElle est \u00e9galement mentionn\u00e9e comme investisseur avec <strong>origine dans l'\u00e9mirat de Duba\u00ef<\/strong>, avec une activit\u00e9 dans le secteur immobilier.<\/p>\n<p>Dans les actualit\u00e9s du secteur immobilier, Ares Capital appara\u00eet associ\u00e9e \u00e0 l'achat et au redressement d'actifs tels que l'\u00c9vora Shopping\/\u00c9vora Plaza et le <strong>Eau de Rome<\/strong>, \u00e0 Lisbonne.<\/p>\n<hr \/>\n<h2 id=\"s-porque-o-it-unlimited-faz-sentido-para-empresas-ex\">Pourquoi l'IT Unlimited a du sens pour les entreprises exigeantes<\/h2>\n<p>Les entreprises au fonctionnement dynamique et aux besoins critiques appr\u00e9cient un partenaire qui :<\/p>\n<ul>\n<li><strong>Pr\u00e9venez les pannes avant qu&#x27;elles n&#x27;aient un impact sur l&#x27;activit\u00e9<\/strong> (surveillance + alarmisme)<\/li>\n<li><strong>R\u00e9pondez vite<\/strong> afin de r\u00e9duire les temps d&#x27;indisponibilit\u00e9<\/li>\n<li><strong>Assurez la coh\u00e9rence et la m\u00e9thode<\/strong> (processus, reporting et documentation)<\/li>\n<li><strong>Apportez de la pr\u00e9visibilit\u00e9<\/strong> en termes de co\u00fbt et de planification (abonnement mensuel)<\/li>\n<\/ul>\n<p>Avec IT Unlimited, l&#x27;assistance ne se limite plus aux \u201c cas de probl\u00e8me \u201d, mais devient <strong>gestion continue<\/strong> \u2014 avec un suivi, des indicateurs de performance et une am\u00e9lioration continue de l&#x27;environnement informatique.<\/p>\n<hr \/>\n<h2 id=\"s-dataroad-know-how-experiencia-e-certificacoes\">DataRoad : savoir-faire, exp\u00e9rience et certifications<\/h2>\n<p>DataRoad se positionne comme un partenaire technologique avec <strong>savoir-faire sp\u00e9cialis\u00e9<\/strong>, <strong>exp\u00e9rience<\/strong> e <strong>certifications<\/strong> chez diff\u00e9rents fabricants et dans diff\u00e9rents secteurs d&#x27;activit\u00e9, notamment :<\/p>\n<ul>\n<li><strong>Assistance informatique et gestion du parc informatique<\/strong><\/li>\n<li><strong>Installation et gestion de r\u00e9seaux informatiques et Wi-Fi d&#x27;entreprise<\/strong><\/li>\n<li><strong>Services informatiques professionnels pour les entreprises<\/strong><\/li>\n<li><strong>S\u00e9curit\u00e9 informatique et bonnes pratiques op\u00e9rationnelles<\/strong><\/li>\n<\/ul>\n<p>Au fil du temps, nous avons d\u00e9velopp\u00e9 des projets dans les domaines suivants : <strong>support<\/strong>, <strong>infrastructure<\/strong>, <strong>r\u00e9seaux<\/strong> e <strong>op\u00e9rations informatiques<\/strong>, mettant l'accent sur la stabilit\u00e9, l'\u00e9volutivit\u00e9 et une r\u00e9ponse efficace.<\/p>\n<hr \/>\n<h2 id=\"s-beneficios-praticos-para-a-operacao-o-que-muda-no-\">Avantages pratiques pour l'exploitation (ce qui change au jour le jour)<\/h2>\n<p>Avec IT Unlimited, Ares Capital adopte d\u00e9sormais une approche ax\u00e9e sur les r\u00e9sultats :<\/p>\n<h3>\u2705 Moins d&#x27;interruptions<\/h3>\n<p>La surveillance et les syst\u00e8mes d&#x27;alerte permettent de d\u00e9tecter plus rapidement les \u00e9carts et les incidents.<\/p>\n<h3>\u2705 Une meilleure productivit\u00e9<\/h3>\n<p>L&#x27;assistance \u00e0 distance et les processus de r\u00e9solution permettent de r\u00e9duire les temps d&#x27;arr\u00eat pour les utilisateurs et les \u00e9quipes.<\/p>\n<h3>\u2705 Contr\u00f4le et visibilit\u00e9<\/h3>\n<p>Des rapports r\u00e9guliers permettent de suivre l&#x27;\u00e9tat de l&#x27;environnement informatique et d&#x27;\u00e9tayer les d\u00e9cisions.<\/p>\n<h3>\u2705 Une croissance s&#x27;appuyant sur une structure solide<\/h3>\n<p>Une infrastructure informatique bien suivie facilite l'expansion, les nouvelles int\u00e9grations et l'\u00e9volution des services.<\/p>\n<\/div>\n<style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style>\n<div>\n<h2 id=\"s-faq-perguntas-frequentes\">FAQ \u2014 Foire aux questions<\/h2>\n<h3>Qu'est-ce que le service IT Unlimited de DataRoad ?<\/h3>\n<p>C'est un service de <strong>assistance informatique mensuelle<\/strong> Qu'est-ce qui va avec <strong>surveillance<\/strong>, <strong>support \u00e0 distance<\/strong>, d'alarmes et de rapports pour maintenir les syst\u00e8mes de l'entreprise en \u00e9tat de fonctionnement avec stabilit\u00e9 et pr\u00e9visibilit\u00e9.<\/p>\n<h3>Est-ce que IT Unlimited inclut le support r\u00e9seau et Wi-Fi d'entreprise ?<\/h3>\n<p>Oui. Le service peut couvrir <strong>r\u00e9seau filaire\/sans fil<\/strong>, connectivit\u00e9, points d'acc\u00e8s et r\u00e9solution des probl\u00e8mes de performance et de disponibilit\u00e9, selon le p\u00e9rim\u00e8tre d\u00e9fini.<\/p>\n<h3>Existe-t-il un reporting et un suivi continu ?<\/h3>\n<p>Oui. DataRoad comprend <strong>signalement<\/strong> et surveillance de l'environnement informatique, en renfor\u00e7ant une approche proactive.<\/p>\n<h3>Pour quel type d'entreprises cela a-t-il le plus de sens ?<\/h3>\n<p>Pour les entreprises qui valorisent <strong>continuit\u00e9 op\u00e9rationnelle<\/strong>, <strong>r\u00e9ponse rapide<\/strong>, <strong>co\u00fbt pr\u00e9visible<\/strong> et une \u00e9quipe sp\u00e9cialis\u00e9e pour accompagner l'informatique de mani\u00e8re continue.<\/p>\n<hr \/>\n<h2 id=\"s-quer-zero-preocupacoes-com-informatica-fale-connos\">Vous voulez \u201c z\u00e9ro soucis \u201d d\u2019informatique ? Parlez-nous<\/h2>\n<p>Si votre entreprise a besoin de <strong>support informatique mensuel<\/strong>, <strong>externalisation informatique<\/strong>, <strong>gestion de r\u00e9seaux<\/strong>, <strong>surveillance<\/strong> et une \u00e9quipe pr\u00e9par\u00e9e pour maintenir l'op\u00e9ration toujours disponible, DataRoad a le bon mod\u00e8le pour vous.<\/p>\n<p>\u27a1\ufe0f <strong>Demandez une proposition \u00e0 IT Unlimited<\/strong><br \/>\n\u27a1\ufe0f <strong>Planifier un diagnostic technique<\/strong><br \/>\n\u27a1\ufe0f <strong>Parlez \u00e0 un sp\u00e9cialiste DataRoad<\/strong><\/p>\n<\/div>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.redes-wireless.pt\/fr\/services-informatiques-aux-entreprises-a-lisbonne\/\">D\u00e9couvrez ici notre service IT Unlimited<br \/>\nServices informatiques g\u00e9r\u00e9s pour les entreprises<\/a><\/span><br \/>\n<a href=\"https:\/\/www.redes-wireless.pt\/fr\/services-informatiques-aux-entreprises-a-lisbonne\/\"><span style=\"color: #000000;\">Services informatiques et maintenance informatique pour entreprises<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.redes-wireless.pt\/fr\/services-informatiques-aux-entreprises-a-lisbonne\/\"><br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-4690 aligncenter\" src=\"https:\/\/www.redes-wireless.pt\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad.png\" alt=\"DataRoad \u2014 services informatiques et assistance informatique pour les entreprises\" width=\"400\" height=\"205\" srcset=\"https:\/\/www.redes-wireless.pt\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad.png 588w, https:\/\/www.redes-wireless.pt\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad-300x154.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p class=\"dr-service-cta\"><strong>Avez-vous besoin d'un support informatique de confiance ?<\/strong> DataRoad propose une assistance et un service de support informatique pour les entreprises, avec une r\u00e9ponse rapide et sans clauses cach\u00e9es. <a href=\"https:\/\/www.redes-wireless.pt\/fr\/entreprise-informatique-it\/\">D\u00e9couvrez nos services d'assistance informatique<\/a>.<\/p>\n<div class=\"dr-cta\"><a href=\"https:\/\/www.redes-wireless.pt\/fr\/installation-de-reseaux-sans-fil\/\"><span class=\"dr-t\">Avez-vous besoin d'un WiFi d'entreprise qui ne tombe pas en panne ?<\/span><span class=\"dr-s\">\u00c9tude de couverture, WiFi 6 et WiFi 7, r\u00e9seau invit\u00e9 isol\u00e9 et gestion centralis\u00e9e.<\/span><span class=\"dr-b\">Voir le service<\/span><\/a><\/div>\n<p><!-- dr-sobre-bloco --><\/p>\n<h2>DataRoad \u2014 support informatique permanent pour les entreprises<\/h2>\n<p>A <strong>DataRoad<\/strong> C'est une entreprise portugaise sp\u00e9cialis\u00e9e dans <strong>services informatiques g\u00e9r\u00e9s (MSP)<\/strong>, bas\u00e9e \u00e0 Alfragide (Lisbonne) et pr\u00e9sente activement \u00e0 Porto, Faro, Funchal, \u00c9vora, Set\u00fabal et Beja. Depuis 2015, elle assure le bon fonctionnement des infrastructures informatiques des entreprises qui ne peuvent pas s'arr\u00eater \u2014 h\u00f4tels, cliniques, ambassades, universit\u00e9s, multinationales et PME exigeantes \u2014 gr\u00e2ce \u00e0 une \u00e9quipe technique certifi\u00e9e, une surveillance permanente et un support 24\/7.<\/p>\n<p>DataRoad assure la <strong>support informatique permanent<\/strong> d'entreprises via le service <strong>IT Unlimited<\/strong>assistance illimit\u00e9e \u00e0 co\u00fbt fixe, \u00e0 distance et sur place, avec surveillance 24h\/24 et 7j\/7, gestion des alarmes et interventions proactives. L'objectif est simple \u2014 emp\u00eacher que les probl\u00e8mes n'arrivent ne serait-ce qu'\u00e0 arr\u00eater l'exploitation.<\/p>\n<h2>Services DataRoad<\/h2>\n<ul>\n<li><strong>IT Unlimited \u2014 support informatique permanent<\/strong>assistance illimit\u00e9e \u00e0 co\u00fbt fixe, \u00e0 distance et sur place, avec gestion des incidents et r\u00e9ponse rapide.<\/li>\n<li><strong>R\u00e9seaux informatiques et c\u00e2blage structur\u00e9<\/strong>: conception, installation et certification de r\u00e9seaux, commutation de niveau 3 et PoE.<\/li>\n<li><strong>R\u00e9seaux sans fil d'entreprise (WiFi 6 et WiFi 7)<\/strong>\u00e9tude de couverture, gestion dans le cloud et r\u00e9seaux de visiteurs isol\u00e9s.<\/li>\n<li><strong>Cybers\u00e9curit\u00e9 et pare-feu d'entreprise<\/strong>protection p\u00e9rim\u00e9trique, contr\u00f4le du trafic et att\u00e9nuation des menaces.<\/li>\n<li><strong>Serveurs, sauvegardes et reprise d'activit\u00e9<\/strong>serveurs, NAS et sauvegardes centralis\u00e9es.<\/li>\n<li><strong>Vid\u00e9osurveillance CCTV<\/strong>syst\u00e8mes de vid\u00e9osurveillance avec enregistrement continu.<\/li>\n<li><strong>Surveillance, alarmes et rapports<\/strong>surveillance en temps r\u00e9el, alertes automatiques et interventions proactives.<\/li>\n<li><strong>Conseil et gestion de projets informatiques<\/strong>d\u00e9m\u00e9nagements d'installations, nouvelles unit\u00e9s et modernisation des infrastructures.<\/li>\n<li><strong>Support multiplateforme<\/strong>environnements Windows et Apple, avec gestion int\u00e9grale du parc informatique.<\/li>\n<\/ul>\n<div class=\"dr-contacto\">\n<p class=\"dr-t\">Parlez \u00e0 DataRoad<\/p>\n<p class=\"dr-d\">Besoin d'un support informatique pour votre entreprise, d'installer ou de r\u00e9nover votre r\u00e9seau, ou tout simplement d'un deuxi\u00e8me avis sur votre infrastructure ? Nous analysons votre situation et vous pr\u00e9sentons une proposition sans engagement.<\/p>\n<div class=\"dr-vias\"><a href=\"tel:+351211459950\"><span class=\"dr-l\">T\u00e9l\u00e9phone<\/span><span class=\"dr-v\">351 211 459 950<\/span><span class=\"dr-n\">appel vers le r\u00e9seau fixe national<\/span><\/a><a href=\"mailto:sales@dataroad.pt\"><span class=\"dr-l\">Courriel<\/span><span class=\"dr-v\">sales@dataroad.pt<\/span><span class=\"dr-n\">envoyez-nous votre commande<\/span><\/a><\/div>\n<p class=\"dr-acao\"><a href=\"https:\/\/www.redes-wireless.pt\/fr\/entreprise-de-services-informatiques-2\/\">Contactez DataRoad \u00bb<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Assistance informatique permanente pour Ares Capital gr\u00e2ce au contrat \u00ab IT Unlimited \u00bb de DataRoad. 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